RETURN/EXCHANGE POLICY

WE ENSURE 100% PROTECTION FOR YOUR TRUST AND COMFORT WHILE SHOPPING ONLINE THROUGH ALAGRAND

"If you receive any product which is not as per the specifications ordered by you, you are completely protected. Alagrand offers you 10 day return/exchange guarantee for all such items."

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns as follows. The entire process may take about 5-7 business days. Thank you for your co-operation and patience.

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received in its original packaging along with original tags for a refund or an exchange within 10 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.
  • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
  • In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs.120 subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer's responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
  • We hold the right to deduct shipping charges of Rs. 60 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.
  • We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 60 for all orders and disable cash on delivery option for accounts which have high percentage of returns.

However, for some products, the sale is a final sale, and the vendor does not accept any return. Some products like undergarments, lingerie, swimsuits etc.

We will not be able to accept the return if product:

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered

Exchange of any Item is only available if the customer is looking for different size for same product and is available on website. Customer cannot exchange product for any other parameters like color. In cases like this we recommend you to place new order.